SURE GRIP ROCK PLATES

Shipping & Returns

Returns Policy

We will gladly accept returns of product from your order for up to 14 days after you receive your order, customers must call or email jenn@easternskatingsupply.com and receive a return authorization number, after the 14 day period we will not take any returns. All items must be in original condition, including the box and all accessories and packaging. We do not accept skates that have been sharpened and or skated on for any kind of return. Any defects should be dealt with directly from the manufacturer of the products. Please make sure the items you wish to return meet this criteria prior to initiating a return.

Please note that our Return Policy applies, only items eligible for a return may be returned for a refund or store credit. It may take 5-10 days for a return to be received, inspected and processed.  We will send you an email confirmation of the refund when it is processed or a tracking # for an exchange.

How to Return Merchandise

- Returns must be made 14 Days from date of receiving the product.

- Product must be unused and in original condition with original box.

- Ship return in a brown box, with no labels or markings on original box.

- Once we receive your package, please allow 5-10 days for us to inspect, approve and process the return.

Please address all merchandise returns to:

Eastern Skating Supply

16 Wyckoff Mills Rd

Adelphia, NJ 07710

 

Refunds and Store Credit

Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases, the actual price of shipping may exceed the amount originally charged for shipping, the difference in shipping cost may be deducted from any refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected and processed.

Return Shipping

Return shipping cost (the cost to send an item back to our warehouse) we do not reimburse any return shipping cost.

Restocking Fee

A 10% restock fee may be charged on all products returned to Eastern Skating Supply or it’s vendors.  If products come back with dirt, hair, or other debris that did not come with your item you may be subject to higher restocking fees if we have to clean your product for you in order to resell it. 

Non Returnable Items

Items that are purchased on Clearance are final sale and non returnable. All skating tights, socks, and ankle booties are final sale and non returnable due to sanitary reasons. Please make sure you have the correct item before purchasing.

Items Not Eligible for Return

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:

• - Products sold as new and used by the customer
• - Sharpened or Baked Skates - Do not sharpen or bake skates until you are certain they fit correctly
• Frames/plates bought separately that have been mounted to skate boots.
• Skate boots sold alone that you have mounted frames/plates to
• - Jocks & Undergarments - Due to the personal nature of the product
• - Mouthguards - Due to hygenic reasons/ unless box unopened and factory is sealed
• - Special Orders, Custom Orders, Team Orders or other Special Accommodations
• - Customized Products - This includes jerseys with personalization
• - Clearance Items, they are final sale.
• - Skating tights and socks - Due to hygenic reasons
• - Demo Products and Items Sold as Used

Most manufacturers provide warranty services for defective products, directly.